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Nest lock factory reset1/14/2024 You can add a Nest Connect to help bridge the gap. If one or more of your Detects can’t connect to Guard after you’ve installed them, the app will show them as offline. Note: You can place Nest Detects up to 50 feet away from Nest Guard, but the range can vary depending on your home’s construction, wireless interference and other factors. If you don’t currently have a Nest Connect or Nest Guard or you need help related to this update contact Nest support. If not, you’ll need to get a new Nest Connect and install it with the Nest app. Generally, it should be within a line of sight of your lock or Detect. If you have an existing bridge like a Nest Connect or Nest Guard, move one of them closer to your lock or Detect. If you do, when the Nest Hub Max software update occurs your lock should stay connected to Wi-Fi and the Nest app. To keep your lock or Nest Detect connected, you’ll need to have a Nest Connect or Nest Guard installed in the Nest app and within range of your Nest x Yale Lock or Nest Detect prior to the software update. Prepare your lock or Nest Detect to stay connected before the update Important: If you don’t have or add a Nest Connect or Nest Guard to your home in the Nest app, your lock and any Nest Detects will lose connectivity and become offline. Once set up, your Nest x Yale Lock will use the Nest Connect as a bridge instead of your Nest Hub Max. Nest is offering a Nest Connect to Nest x Yale Lock customers that don't own a Nest Connect or Nest Guard and have been relying solely on a Nest Hub Max as a bridge for their lock to access Wi-Fi. If you already have a Nest Connect or Nest Guard nearby, they can function as a bridge or range extender for your Nest x Yale Lock or Nest Detect, so you won’t need to do anything for your devices to continue working normally. This update will cause Nest x Yale Locks and Nest Detects to no longer be able to use Nest Hub Max as a bridge to the Wi-Fi in your home or as a range extender as they aren’t compatible with the updated standard. Matter is a new smart home standard that will make smart devices more universally compatible. Beginning in late July 2022, Nest Hub Max devices will receive a software update to prepare Nest Hub Max for Matter compatibility.
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